Fixed-scope Customer Success engagements for B2B SaaS companies. Five business days. Four deliverables. A credible, defensible answer to the NRR question your board just started asking.
Cash Consulting is led by Matthew Austin Cash, a Customer Success operator whose career spans Series B PropTech, public-company enterprise, and global consumer technology. Every framework we deliver has been run, broken, and rebuilt inside a real CS organization facing real retention pressure.
We work exclusively on fixed-scope engagements. No retainers. No open-ended consulting. Every engagement ends with the client in a measurably better position to act — with artifacts their team can use the week after delivery.
Both options are fixed-scope and fixed-price. Engagement begins upon receipt of the 50% deposit. Final payment is due upon delivery of all contracted artifacts.
The complete diagnostic. For leaders who need a credible answer to the retention question before committing to a longer program of work.
The diagnostic followed by thirty days of structured implementation support. For teams ready to act on the findings immediately.
The five days are tightly structured. The goal is to compress what would normally be a three-month retention study into a working week — without sacrificing rigor.
A 30-minute working call and a structured intake form. We pull the data required for the diagnostic: churn history, pipeline, NRR, and account-level context.
Quiet analysis. Account-by-account scoring. Pattern identification across your book. Framework development against your specific data.
Four written artifacts, delivered as a package: executive brief, account sheet, scoring framework, and the AI leverage layer with working prompts.
A 45-minute leadership session. Findings walked through, questions fielded, first-thirty-day actions agreed. Final payment due on completion.
A 15-minute call is the fastest way to find out. No prep required, no pitch deck. We'll look at your retention landscape together and decide from there.
Atlanta, Georgia · Engagements Nationwide
All engagements are billed on a 50% deposit, 50% on delivery basis. Deposits are due at engagement commencement and are non-refundable once work has begun. Final payment is due upon delivery of all contracted artifacts and completion of the leadership readout call.
If Cash Consulting is unable to deliver the contracted artifacts within the agreed timeline due to circumstances on our end, deposits are fully refundable. Refund requests can be submitted to matthew@cashconsulting.co within 30 days of the engagement's scheduled completion.
Cash Consulting does not share client data with third parties. All data provided during engagements — customer lists, retention data, financial information — is treated as strictly confidential and is deleted within 30 days of engagement close unless the client requests otherwise in writing.
By engaging Cash Consulting, clients agree to the scope, timeline, and pricing outlined in their individual engagement agreement. Work product delivered is licensed for internal use by the contracting organization. All engagements are governed by the laws of the State of Georgia.